OpenScape Business V3, myAgent, User Guide, Issue 15
The latest release of OpenScaope Business had a number of feature enhancements for myAgent. Here is the latest user guide for the inbuilt contact centre application for SME clients.
And the winner is….
Is this the coolest out of box fault ever? We all know that the quality control and robustness of the handset portfolio is legendary. Indeed, back in the good old days when I worked at Siemens we bragged that the mean time to failure on the Opti’s was 27 years. Anyhow. Answers on a postcard…
Roadmap Update – Chat in Unify Phone
Mitel product management have confirmed with Viegli that field trials will begin in February 2025 for the much anticipated Chat feature within Unify Phone.
Talkative – AI Knowledge Base – Suggestions
We’re excited to introduce our Knowledge Base Suggestions feature, designed to make managing your knowledge base effortless and efficient. For contact centres, real-world customer interactions are a key mechanism for improving the quality of responses over time. As such, customer conversations are the best way to help you identify gaps in your knowledge base. This new…
New Hosting Datasheets
 It was about time! We’ve only been hosting since 2011 so it was something we’ve been meaning to do for years. Many of our existing resellers use our hosting for OpenScape Business and with the growth we expect on 2025 this document should give you the peace of mind you need to stop selling…
New Mitel Events Announced
2025 has got off to a roaring start here at Viegli HQ and we’ve spent days putting together the most comprehensive support plan together the industry has ever seen.
Delivering Certainty in the workplace
Last week I started this series of articles on the SCARF neuroscience model and commented that our staff are our most valuable and expensive resource in the business. It is proven fact that social pain is, as far as the brain is concerned, the same as physical pain and understanding the five elements of SCARF…
New Hosted Cost Calculator
We host 100’s of OpenScape Business systems for our resellers but only a few Mitel resellers sell Osbiz as a UCaaS solution. Why? Well, after extensive research by our account managers and our marketing team the conclusion is this. You don’t realise just how powerful, well priced and easy to deploy OpenScape Business is from…
Social Pain is the same as physical pain
Never forget that the most valuable (and expensive) resource we have in our business is our staff. Staff have emotions, staff will react positively or negatively to stimulus and staff are the key to our success or failure.
UC Entry – Unify Phone CAPEX licence options
OpenScape Business UC Entry – License Bundle Offering for Unify Phone including IP User In addition to the already released PAYGO subscription licensing for Unify Phone on OpenScape Business, there will be a new marketing license bundle available called OpenScape Business UC Entry based on permanent licensing (CAPEX+SSP) from 3 June 2024. UC Entry is…