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Talkative NewsWhy Voice AI is the solutionEnter Voice AI: the next generation of automated phone support.Unlike legacy IVRs, Voice AI doesn%u2019t rely on rigid trees and pre-recorded prompts. It listens, understands, and responds to customers in real time, just like a human agent would.That means callers can speak naturally, get answers instantly, and feel heard - all without waiting in a queue or navigating a labyrinth of options.But this isn%u2019t just a better experience for the customer. It%u2019s better for your business too. Here%u2019s why:%uf06e Better language understanding: With Voice AI, customers can ask questions in their own words. In turn, the AI responds in a natural, conversational way, while also being able to handle speech pauses, stutters, and interruptions.%uf06e Higher containment rates: AI voicebots can resolve many customer calls without human intervention - driving huge efficiency gains and reducing cost-per-contact.%uf06e Smarter routing: AI understands intent. So, when an escalation is needed, it passes the call (and the context) to the right person instantly.%uf06e Advanced self-service: By integrating with company knowledge bases and other systems (e.g. CRMs), AI voicebots can answer a huge range of queries and automate tasks like appointment bookings, order status updates, and more.%uf06e Multilingual capabilities: With support for a range of languages, accents, and dialects, Voice AI helps you serve diverse customer bases and improve accessibility.%uf06e Deeper insights: AI-powered analytics and reporting give you better insight into what your customers are saying, why they%u2019re calling, and how to improve.This is what modern phone support should look like: seamless, intelligent, and built around the customer.Replacing IVR doesn%u2019t mean reinventing the wheelOne of the biggest misconceptions about Voice AI is that it%u2019s complicated to implement. But it doesn%u2019t have to be.Modern solutions (like Talkative%u2019s Voice AI) are built for easy deployment, deep CCaaS integration, and low operational overhead. Whether you%u2019re replacing an existing IVR or launching AI call handling from scratch, it%u2019s never been easier to get started.Best of all, it%u2019s designed to help and empower your agents, not replace them. When a caller%u2019s query falls outside the scope of Voice AI%u2019s capabilities, it seamlessly hands off to the appropriate team, along with a full transcript and summary of the interaction so far. This means agents get the context they need instantly - and customers don%u2019t have to repeat themselves.The result? Faster resolutions, less frustration, and a smoother experience for both callers and agents.The future of phone support is hereThe bottom line? Customers still want to pick up the phone. But what they don%u2019t want is another dead-end menu system.Voice AI gives them a better way. And, it gives contact centres the ability to deliver it at scale.Want to hear more?Join Talkative%u2019s CEO, Felix Winstone, and Head of External Relations, Patsy Nearkhou, as they speak on this topic live at the Call & Contact Centre Expo this November.