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Why IVRs are deadStatic menus. Rigid flows. Impersonal scripts. Traditional IVRs rely on technology that hasn%u2019t evolved with the people it serves.They don%u2019t understand natural conversation. They don%u2019t accommodate nuance or context. And they certainly don%u2019t reflect the expectations of today%u2019s customers who want faster, smarter, and more human support.Most IVRs operate like outdated vending machines: press the right buttons and you might get what you need. But if you say the wrong thing or get routed to the wrong team? You%u2019re back to the main menu.This isn%u2019t efficient automation. It%u2019s obstruction.And it%u2019s not just customers who suffer. IVRs are hard to maintain, require manual updates, and offer minimal insight into why callers are reaching out - making life harder for the teams trying to support them.In short: IVR isn%u2019t just a bad experience. It%u2019s bad business.Talkative News Voice AI is Here, And It%u2019s Time to Say Goodbye to IVRFor decades, IVRs have been a necessary evil in contact centres. They were built to automate call handling, reduce pressure on agents, and route callers quickly. In reality, they%u2019ve done quite the opposite - becoming synonymous with frustration, inefficiency, and a poor customer experience.Just ask the 55% of customers who say IVRs make them jump through hoops to get help. Or the 51% who abandon businesses entirely to avoid dealing with one.In an era of technologies like conversational AI and Large Language Models (LLMs), is this really the best automated support call centres can offer?It%u2019s time to say what many already kno traditional IVRs are broken. And they%u2019re not worth fixing.