Page 13 - Demo

Automating AnythingAPIs are nothing new, they have been around for decades. They are like bees, because they facilitate communication between different systems, like how bees pollinate flowers and help plants reproduce.Microsoft Windows 3.1 launched way back in 1992 and had an API sitting behind it.Unsure if your packages have an API? Simple; just Google API and see what comes up.How can you discover your customers can benefit from Business Automation?Easy. By asking questions. And they are great questions to ask in your own business first! Starting here:%u201cAre there any mundane, repetitive tasks in your business that consume staff time that could be better utilised elsewhere?%u201dThe answer in almost every business is yes. There are always mundane, repetitive tasks that are being dealt with by humans that automations and integrations can fix.And here%u2019s the kicker. These automations remove three of the most common issues with doing things manually.%uf06c Speed - Automations can remove hours of manual labour.%uf06c Accuracy - Humans make mistakes. %uf06c Cash - Save time, save money. A business automation may be as simple as an API writing a call record from the call logger directly into a CRM with a link to the call recording.It could be automating the entire order to delivery process. Automating the reconciliation of direct debits, sending proof of deliveries. You always start with the simple question. Is there a task, being done by humans, that we can automate to save time, make the process more robust and ultimately save money.Automation is as wide as it is long, the key is to find the quick wins. Both inside your own business and for your clients.His true skill is looking at a business process and finding where, through automation, the three improvements we highlighted earlier can easily be achieved.The opportunity? Simple? Ask the customer the simple question and then ask Gary to help you turn that into a reality for you, or the client.Here are some real-world solutions that Viegli have done, that might apply to you. it%u2019s an invitation to think about your customer base and maybe inspire you to tell us how we could help them too.Within Viegli we had several routine processes for Mitel. Those processes are typically a blend of manual, semi-automated or completely automated. Automation allowed us to scale these processes, it minimised errors and we could make it happen outside of business hours so no downtime.Gary Kind, our Technical Director, has been automating business processes for clients for decades. He%u2019s a true master of taking two different systems and making them work in tandem.